See Also: Illinois ipass customer service center Preview / Show details. Very difficult to get consistent or correct information from employees in the. She had a faulty transponder, and she said the Tollway removed her fees and sent a new one her way. You can open a new I-Pass account online at the Illinois tollway website or on the phone at (80) 1-8000-UC-IPASS (80), in person at a customer service center and one of the 200 Jewel-Osco locations in Northern Illinois or by mail. 24 reviews of I-Pass 'Poor customer service experience from start to finish. Samantha was able to reach the Tollway through social media.
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Whether you just traveled or are about to travel, drivers can sign up for Pay By Plate by visiting and entering your license plate details, dates of travel and a payment method.ĭrivers who use the Tollway system have 14 days to pay tolls without incurring any fees or fines, the spokesman said. The easiest way for customers to pay tolls is by signing up for I-PASS, which provides drivers with a 50% discount on all tolls while automatically deducting tolls from their I-PASS account, the spokesman said.Ĭustomers can open I-PASS accounts by visiting They can pick up I-PASS transponders by stopping at the customer service centers or by visiting participating Jewel-Osco and Road Ranger stores.Īnother option is to sign up for Pay By Plate, which allows drivers to pay tolls electronically and avoid all fines and fees without opening an I-PASS account or using a transponder, he said. and is located at: Illinois Tollway Headquarters. RELATED: Construction underway for new I-490 western O'Hare corridor to I-90, Rt. The Customer Service Centers at the oases are open weekdays from and are located at: Belvidere Oasis (I-90) Chicago Southland Lincoln Oasis (I-294/I-80) Lake Forest Oasis (I-94) The Customer Service Center at the Downers Grove Tollway Headquarters is open weekdays from 8:00 a.m. To reach the Tollway, visit, Facebook or Twitter or call the customer service call center at 1-800-UC-IPASS, an I-PASS spokesman said.ĭrivers also can stop in at customer service centers at the Belvidere, Lincoln and Lake Forest Oases. I cannot call anyone over there and I have written 4 letters to dispute my charges. Monthly Parking Permits (IPASS) Parking Invoice. SALE INQUIRIES CUSTOMER SUPPORT: Monthly Parking Permits (IPASS) Select one of the categories below. I had a working I pass in my car that even has autopay. Available: call now & skip the wait All I-Pass Illinois Contact Information. Virtual Customer Service Onsite Customer Service Digital Marketing Signage & Wayfinding Parking. I now have a bill for $350 when the original tolls were only $50. Samantha said "I got a new iPass last year and IPASS put my old expired plate in it. (WLS) - After the Illinois Tollway went cashless in February, some drivers want to know how best to reach state highway officials with questions.
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Here's how to make sure you don't miss any tolls, after the Illinois Tollway went cashless.ĭOWNERS GROVE, Ill.
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